The solution provides a platform to create and manage virtual PBXs for businesses. Applying advanced Natural Language Processing and Voice Processing technology, Vinbase AI Call center creates conversations with fast response speed and natural tone, optimizing business activities, corporate marketing.
Automatically extract a list of customer information from an existing file or on business management systems such as CRM, Salesforce...
Build a call script and start a call & autoresponder campaign in under 5 minutes.
Smart reply, meet multi-field business scenarios, automatically redirect to the operator on demand
Unlimited outgoing calls: thousands of calls are made automatically according to the plan.
Flexible campaign configuration: call out hotline, call line number, maximum cost, callback on failure, flexible call time and time.
Natural conversation like a professional operator
Automatically analyze and evaluate customer emotions in the conversation. From there, use the appropriate tone and sentence of the conversation context.
Identify and authenticate customers when calling the call center: Confirm, remember customer information and create completely personalized experiences.
Virtually no keys are used, consulting through chat like a natural conversation.
Easy management with detailed real-time reporting
Real-time detailed reporting and analysis: continuous, automatic updates
Full & detailed report of call status, call duration, customer information, interaction volume....
Provide detailed call history of each phone number
Evaluate effectiveness for campaign optimization
Assessment automation the quality of the operation of the switchboard
Enterprises can create criteria to evaluate the quality of Vinbase AI Call Center's switchboard and also its agents. From these criteria, after each call, the system automatically scores, evaluates and extracts reports. Since then, management activities become simple, flexible and convenient with optimal costs.
Create different and groundbreaking customer experiences with vinbase.ai